At SCI Print Ltd we take data privacy very seriously and we are fully committed to protecting and respecting the rights of all individuals. We are fully dedicated to ensuring complete confidentiality and privacy of any personal data which we do collect.


This policy relates to SCI Print Ltd.


This privacy notice covers the following:


    • Our contact details
    • How SCI Print collects personal information
    • SCI Print’s purposes and lawful bases of personal data processing
    • How we store your information
    • Sharing information
    • Your rights
    • Rights related requests
    • How to complain
    • Changes to this Privacy Notice

If you have questions or comments about this Privacy Notice or how we handle personal data, please direct your correspondence either to our postal address:


    • When you fill in a form on our website
    • When you give us your business card
    • When you become a client
    • When you submit a job application
    • When you use our support and service portals
    • When you email or call us
    • When you visit our offices or attend events, conferences and meetings
    • When you subscribe to our newsletters and user groups
    • When you participate in a white paper research project.


    • Third parties, such as joint marketing partners and data brokers that share business contact information with us
    • Recruitment services will provide us with CV’s
    • Existing clients may share their employees’ contact details with us
    • Publicly available sources such as Linked-In, Companies House or freely available news articles
    • Companies providing security background checks
    • CCTV located at SCI Print offices
    • Reports that are raised through our whistle-blowing process

If you have access to parts of our websites or use our online services, you remain responsible for keeping your user ID and password confidential.


Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


SCI Print Ltd

Unit 7, Easter Inch Industrial Estate

Easter Inch Road

Bathgate

EH48 2FH

(marking the envelope FAO – Data Protection Officer)

or to External link opens in new tab or windowsales@sciprint.co.uk



How SCI Print collects personal information


At SCI Print we may obtain personal data directly from individuals in a number or ways including:


SCI Print may also obtain personal information indirectly from a variety of sources including:


We aim to have full transparency if there is ever a need to use personal data and will always ensure you know we are processing your personal information, unless in extreme cases where it is disproportionately difficult to do so.


SCI Print’s purposes and lawful bases of personal data processing



SCI Print processes personal data for the following reasons:


To fill job vacancies


If you submit a job application either directly or through a recruiter, we will use your information in connection with the specific job that you have applied for and will store your information for 12 months in case any legal claim for discrimination is made.


To consider you for other vacancies for which you may be suitable, which may arise during this 12-month period, we will add your information to our database after which time you will be removed. If you would rather not be added, or wish to be removed at any time, please let us know.


The legal basis for processing your data for recruitment purposes is our legitimate interest in operating our business and fulfilling vacancies.

To provide customer support and access to self-service portals and to provide service delivery.


When you become a partner / customer of ours, we collect your data from our portal login pages. We do this in order to provide online and telephone support services to help deliver contracted services to you via web portals, email or over the telephone. We use this information to process online requests, solve problems, answer questions and respond to communications from individuals and organisations.


Our legal basis for processing these data is our legitimate interest in providing our services.



For purposes of product development


There may be occasions where we use personal data for the purposes of training and developing machine-learning algorithms. We only use pseudonymised data for this processing and have appropriate controls in place to ensure it is processed securely.


The legal basis for processing your data for purposes of product development is our legitimate interest in developing our software and services.



For purposes of financial management


We gather and retain business contact details for financial management purposes. Personal information such as names and contact information will be needed to ensure purchase orders, requisitions, invoices and debts are handled appropriately.


Our legal basis for processing financial information is the performance of a contract. Retention period for this type of information is up to 7 years in line with legal and tax regulations.


For some services, and in order to process transactions, SCI Print Ltd collects payment card data on behalf of customers as part of the service provision.



To send you marketing materials by email


We use your contact information to send you marketing and product information. You can opt out of marketing messages at any time.


We only send marketing information to corporate subscribers. From time to time, we may supply some of our marketing lists to our trusted third-party brokers (prior to purchasing a list). This is to allow them to cross-reference both lists, ensuring that we receive accurate and up to date information.


We may also contact you to conduct customer satisfaction and market research surveys.


Our legal basis for this processing is our legitimate interest in promoting and improving our business.



To tell you about our products and services


If you complete an enquiry form on our website or give us your details in person, for example at a conference, we will contact you by email or phone so that we can discuss the products or services in which you have indicated an interest.


Our lawful basis for processing data is our legitimate interest in selling our products and services.



To invite you to conferences or exhibitions


We use your data to invite you to conferences and events. Sometimes SCI Print uses this information to provide assistance with travel and/or hotel arrangements at the request of the individual.


Our lawful basis for processing data for these purposes our legitimate interest in promoting our business.



To host meetings with you at SCI Print Offices, conferences or exhibitions


We need to process your data in order to manage access and physical security at our offices. When visiting SCI Print premises, visitors may be required to provide photo proof of id, but this information will not be stored. Our lawful basis is our legitimate interest in ensuring the security of our business premises and authorised attendance at our events.


Additionally, during the COVID-19 pandemic, we will record the dates and times you visited our SCI Print facility. We will also collect a contact number from you (or the nominated lead, if you are part of a group) in the event that this may be needed to support the contact tracing scheme. This data is only retained for a period of 21 days.


Our lawful basis for processing data for this purpose is our legitimate interest in supporting the NHS Test & Trace programme.


We may also ask for dietary restrictions or access requirements that reveal religious beliefs or physical health conditions. Our legal basis for processing this data is your consent which you can withdraw at any time.


Once your access has been arranged, we do not retain this information.



To manage the security of our facilities


Parts of our offices’ have CCTV systems that monitor areas of the building. These collect location and time based images of you and, sometimes, of your vehicle in order to protect our buildings and assets from damage, vandalism or another crime.


Our lawful basis for the processing this data is legitimate interest to ensure the security of our business premises and help to prevent and detect crime.


Our policy is to automatically overwrite CCTV footage within 60 days.



To allow members of the public to participate in white paper research projects


If you agree to take part in either an Engagement Solutions research project or a research project on behalf of one of our customers, your data may be used to produce an industry white paper, thought leadership report, or set of research findings which may published either by us or our customer and as such in the public domain.


Our legal basis for this processing is our legitimate interest in promoting our business.



To comply with auditing requirements


In order to maintain our certifications and to comply with our legal obligations, SCI Print is required to assist and cooperate with external third-party auditors. We may need to share your information as part of these audits.


Our legal basis for this processing is our legitimate interest in maintaining our business certifications and standards.



To train and develop our staff


We may record calls to assist in order to help review the quality standards. We use this information to help train and develop our staff.


Call recordings are retained for a period of 90 days before they are automatically deleted.


Our lawful basis for processing data for these purposes is our legitimate interest in improving our call quality standards.



How we store your information


SCI Print is dedicated to keeping your data safe. We as a company have organisational policies and procedures in place to protect personal data from loss, misuse, alteration or destruction. We ensure that access to your personal data is limited only to those who need to access it and those individuals are required to maintain the confidentiality of such information. Where necessary, we apply encryption and anonymisation techniques in efforts to further protect personal data.



How long we keep personal data


We retain personal data for no longer than necessary for the purposes for which it is processed, unless we are required to do so by law.


Where appropriate, we may retain personal data for the establishment, exercise or defence of legal claims.



Sharing information


We will never sell your data to third parties.



Your rights


Your right of access –You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.


Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.


Your right to erase – You have the right to ask us to erase your personal information in certain circumstances.


Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.


Your right to object to processing – You have the right to object to processing if we are using legitimate interests as our lawful basis for processing.


Your right to data portability – This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or as part of a contract, or in talks about entering into a contract and the processing is automated.


Your right to withdraw consent – You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you and we will advise you if this is the case.



Rights related requests


We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it.


No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.


There are circumstances, where we have an obligation, legal or otherwise, or the right to process your personal information, and therefore your request may be challenged or denied where we believe there is good cause to do so.



How to complain


If you disagree with how we are processing your data, please contact our office at sales@sciprint.co.uk or address your letter to the DPO at the SCI Print Headquarters address listed in the ‘Contact Details’ section.


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number:

0303 123 1113



Changes to this Privacy Notice


SCI Print will occasionally update this privacy notice to reflect changes in legislation, our practices and services. When we post changes to this privacy notice, we will revise the “last updated” date at the bottom of this privacy notice. If we make any material changes in the way we collect, use, and share personal data, we will notify you by prominently posting notice of the changes on the website. We recommend that you check this page from time to time to inform yourself of any changes in this privacy notice.

 

Last updated 29/11/2022